If no sensor measurement values are displayed in your app, it may be due to a battery or communication issue.
First check the battery level of the sensor.
- Check the sensor battery level by opening the app and locating: "Settings > Home management > Room > Sensor switch > Battery level".
- Remove the batteries, wait a few seconds before re-inserting them and then check if the LED is blinking on the front face of the switch.
Then check the radio signal quality between the sensor and the gateway.
- Check the sensor radio signal quality by opening the app and locating: "Settings > Home management > Room > Sensor switch > Radio signal".
- Move the sensor closer to the gateway.