A bug has occurred in iOS 14.2, preventing the full Wi-Fi configuration of VELUX ACTIVE.

NOTE:

This does NOT impact the day-to-day use of your VELUX ACTIVE app. Only the initial product setup and its Wi-Fi reconfiguration are affected.

If you have updated your iOS device to 14.2, here is a workaround to help you set up VELUX ACTIVE:

USE THE iOS Wi-Fi SETTINGS

You can use the iOS Wi-Fi settings to configure your product. Please follow the steps below.

1. Open your VELUX ACTIVE app.


2. If you are:
   1. Trying to reconfigure the Wi-Fi of your product, go to Settings > Home Management > VELUX Gateway > Setup Wi-Fi.
   2. Setting up the product for the first time, select VELUX ACTIVE in the list.


3. Follow the steps within the app to put VELUX ACTIVE in Wi-Fi configuration mode.


4. When you can see this screen, go to your iOS Wi-Fi settings WITHOUT force quitting the VELUX ACTIVE app. 
   
   


5. Wait for your product to appear in the “Set up new device” section of the screen (this might take a few minutes).
   
   


6. Select your Wi-Fi network in the list and press “Next”.
   
   


7. When the “Setup Complete” screen appears, immediately return to the VELUX ACTIVE app.
   
   


8. Follow the steps in the app to finish the setup.

If you use an Android device or an iOS device that has not been updated to iOS 14.2, you can complete the installation of VELUX ACTIVE without going through these steps. 

If your gateway is already installed, you can find the MAC address in the VELUX ACTIVE app. Go to: Settings > Home management > Gateway > MAC address and look for the 12-character code: "70: ee :50: xx: xx: xx". If you haven't installed your gateway, you can find the MAC address printed on the back of the gateway. Look for the 7-character code in the format "g:xx:xx:xx" (the last part of the gateway serial number which is located on the 3rd line).

"Some Wi-Fi networks are incompatible with the VELUX ACTIVE with NETATMO gateway:
 - Public and enterprise networks.
 - Networks that only use the 5GHz band.
 - Networks behind an authentication portal.

Make sure your smartphone is properly connected to a functional Wi-Fi network before beginning the installation.
Then follow these steps:

1. Reboot the Wi-Fi router and smartphone.
2. Check the gateway is connected to power (small wihite LED is on next to the mains cable)
3. If you have any Wi-Fi boosters/repeaters in your network, make sure each available access point has a different name (SSID) and check that the gateway is being connected to the access point with the strongest signal.

If the above steps doesn't solve your problem, then you should check your router settings by connecting to the router's configuration page (refer to your router's user manual).

 - Update the router to its latest firmware version.
 - Set a simpler Wi-Fi password, without special characters.
 - Ensure there is no MAC filtering enabled on the router (or make sure the gateway is in the white-list).
 - Ensure access restrictions (parental control, etc.) are disabled.
 - Check if the router has a sleep function. If so, disable that function
 - Disable the Wi-Fi channel restriction (enable automatic selection), or select channel 1, 6 or 11.
 - Check that 2.4GHz is also enabled if the router is dual band compatible (VELUX ACTIVE with NETATMO can only connect to 2.4GHz networks). Try also to disable 5GHz.
 - Check that UPnP is enabled.
 - Try to replace the current DNS servers with Google's (Primary: 8.8.8.8 / Secondary: 8.8.4.4).
 - Check if your router has any firewall / port filtering. If so, open the 25050 port (TCP).
 - Give the gateway a static IP with it's MAC address."

You can invite and share access with a new user by opening the app and locating: "Settings > Guest management > Invite a user"

The app is available for iOS 9.0 or later on the Apple App Store and for Android 5.0 or later on Google Play.

You can connect up to 15 users to one gateway.

You can control up to 5 different homes from the app

VELUX ACTIVE requires a personal Wi-Fi network. It cannot be configured on a public hotspot or an enterprise network. You need a 2.4 GHz (802.11 b/g/n) Wi-Fi with WEP, WPA or WPA2-Personal network security settings.

VELUX ACTIVE can control up to 200 products. Apple HomeKit supports up to a maximum of 100 products.

You can add up to 10 sensors to one VELUX ACTIVE gateway. If more than 10 sensors are required, you must divide your house in two regions and use one gateway for each region.

VELUX ACTIVE has a limit of 5 departure switches per gateway.
If more than 5 switches are required, you must divide your house in two regions and use one gateway for each region.

A bug has occurred in iOS 14.2, preventing the full Wi-Fi configuration of VELUX ACTIVE.

NOTE:

This does NOT impact the day-to-day use of your VELUX ACTIVE app. Only the initial product setup and its Wi-Fi reconfiguration are affected.

If you have updated your iOS device to 14.2, here is a workaround to help you set up VELUX ACTIVE:

USE THE iOS Wi-Fi SETTINGS

You can use the iOS Wi-Fi settings to configure your product. Please follow the steps below.

1. Open your VELUX ACTIVE app.


2. If you are:
   1. Trying to reconfigure the Wi-Fi of your product, go to Settings > Home Management > VELUX Gateway > Setup Wi-Fi.
   2. Setting up the product for the first time, select VELUX ACTIVE in the list.


3. Follow the steps within the app to put VELUX ACTIVE in Wi-Fi configuration mode.


4. When you can see this screen, go to your iOS Wi-Fi settings WITHOUT force quitting the VELUX ACTIVE app. 
   
   


5. Wait for your product to appear in the “Set up new device” section of the screen (this might take a few minutes).
   
   


6. Select your Wi-Fi network in the list and press “Next”.
   
   


7. When the “Setup Complete” screen appears, immediately return to the VELUX ACTIVE app.
   
   


8. Follow the steps in the app to finish the setup.

If you use an Android device or an iOS device that has not been updated to iOS 14.2, you can complete the installation of VELUX ACTIVE without going through these steps. 

 

If your gateway is already installed, you can find the MAC address in the VELUX ACTIVE app. Go to: Settings > Home management > Gateway > MAC address and look for the 12-character code: "70: ee :50: xx: xx: xx". If you haven't installed your gateway, you can find the MAC address printed on the back of the gateway. Look for the 7-character code in the format "g:xx:xx:xx" (the last part of the gateway serial number which is located on the 3rd line).

For iOS devices (Apple) go to Apple App Store, for Android devices go to Google Play. Search for VELUX ACTIVE Indoor Climate Control and download the app.

Yes, it is possible but it is advised to install a sensor in each room to gain the full benefit of the VELUX ACTIVE indoor climate control system. You can skip the sensor registration during the installation if you select "It's done" when asked in the app to insert batteries in the switches, and then press "All my switches are here" on the following screen after the search is completed.

You can download the app on your new device and login with your existing account.

Note: VELUX ACTIVE is very secure, you need to retrieve a security key from the gateway to gain full access (please follow the instructions in the pop-up messages in the app).

Yes, VELUX ACTIVE can be accessed by any mobile device - Apple or Android. 

You should see a white LED next to the power cable connector on your VELUX ACTIVE gateway. Check that the mains cable is connected to the gateway and that the mains switch is ON. If already connected, please unplug the gateway for 10 seconds and plug it in again.

Place your gateway in a central location to ensure a stable wireless connection to all your VELUX products and to your Wi-Fi router. The Wi-Fi signal strength can be displayed by entering:  "Settings > Home management" in your VELUX ACTIVE with NETATMO app. After determining the optimal position, you can mount the VELUX ACTIVE gateway on the wall using the installation bracket.

You must create a new installation when replacing the gateway. For security reasons, you cannot transfer information from one gateway to another, but you can keep your existing VELUX account for the new gateway.

"Some Wi-Fi networks are incompatible with the VELUX ACTIVE with NETATMO gateway:
 - Public and enterprise networks.
 - Networks that only use the 5GHz band.
 - Networks behind an authentication portal.

Make sure your smartphone is properly connected to a functional Wi-Fi network before beginning the installation.
Then follow these steps:

1. Reboot the Wi-Fi router and smartphone.
2. Check the gateway is connected to power (small wihite LED is on next to the mains cable)
3. If you have any Wi-Fi boosters/repeaters in your network, make sure each available access point has a different name (SSID) and check that the gateway is being connected to the access point with the strongest signal.

If the above steps doesn't solve your problem, then you should check your router settings by connecting to the router's configuration page (refer to your router's user manual).

 - Update the router to its latest firmware version.
 - Set a simpler Wi-Fi password, without special characters.
 - Ensure there is no MAC filtering enabled on the router (or make sure the gateway is in the white-list).
 - Ensure access restrictions (parental control, etc.) are disabled.
 - Check if the router has a sleep function. If so, disable that function
 - Disable the Wi-Fi channel restriction (enable automatic selection), or select channel 1, 6 or 11.
 - Check that 2.4GHz is also enabled if the router is dual band compatible (VELUX ACTIVE with NETATMO can only connect to 2.4GHz networks). Try also to disable 5GHz.
 - Check that UPnP is enabled.
 - Try to replace the current DNS servers with Google's (Primary: 8.8.8.8 / Secondary: 8.8.4.4).
 - Check if your router has any firewall / port filtering. If so, open the 25050 port (TCP).
 - Give the gateway a static IP with it's MAC address."

To improve the Wi-Fi signal strength between the router and your gateway, you can physically move the gateway and router closer to each other. You can also add a wireless range extender to your Wi-Fi network.

To obtain the best conditions for accurate measurements, place the sensor according to the following guidelines:
  - Place the sensor in reach at a suitable height on the wall (90-170cm)
  - Do not place the sensor on the inner side of an exterior wall
  - Do not place the sensor in direct sunlight
  - Do not place the sensor above heating elements or radiators
  - Do not place the sensor behind curtains, furniture or other obstacles

Place your departure switch within reach, at a suitable height (90-120cm), next to your main entrance. You can place a departure switch at each entrance to your home.

The maximum operating range between a sensor / departure switch and the gateway is 300 m free sight or approx. 30 m indoors (including walls and ceilings).

Try moving the gateway and switches closer to each other to improve the wireless signal strength. A wireless range extender cannot be used.

To add an additional sensor to your VELUX ACTIVE solution, open the app and locate: "Settings > Install new products > Install additional switch" and follow the instructions.

To remove a sensor from your VELUX ACTIVE installation, open the app and locate: "Settings > Home management > Room > Sensor switch" and press "Remove product".

To move a sensor from one room to another, open the app and locate: " Settings > Home management > Room > Sensor switch" and press "Move product".

A sensor can only control the products in the room where it is placed. It is recommended to install a sensor in each room to obtain the optimal automatic control of your products and achieve all the benefits of VELUX ACTIVE.

The maximum operating range between a VELUX product and the gateway is 300 m free sight or approx. 30m indoors (including walls and ceilings). The range can be doubled (60m indoors) by adding the io-homecontrol range extender (KLF).

No. Simply copy the identity of your skylights and blinds from one (or more) of your existing remote controls to the gateway. All existing controllers will remain unchanged.

Your VELUX ACTIVE gateway's firmware is automatically updated when new features and bug fixes are released. Make sure it is always powered on and connected to the internet.

To view the VELUX ACTIVE Terms of Use, click here.

The air quality level in your home is constantly displayed in the VELUX ACTIVE app. By entering the room page (product control) you can see the temperature-, humidity- and CO2-levels being measured by the sensor in that room.

Go to the room page to see the current temperature-, humidity- and CO2-levels of a specific room. Switch rooms to see the levels in another room.

According to WHO, a good indoor temperature level is between 17° to 26° Celsius (63 to 79° Fahrenheit). This can prevent condensation, mould, or dehydration of the people in the room.

To choose Celsius or Fahrenheit as the temperature unit, open the app and locate: "Settings > My account > Unit system" and select the preferred unit.

According to WHO, a good indoor humidity level (quantity of water vapour in the air) is between 40% to 60%.

According to WHO, a good indoor CO₂ level is below 1150 ppm.

To display another home in the app, press "Home" on the dashboard for iOS or in the settings menu for Android and then select your preferred home.

If you have forgotten your password to your VELUX account, press "Forgot your password?" on the login screen and follow the instructions in the e-mail. If you do not receive an e-mail, check your spam messages folder.

You can invite and share access with a new user by opening the app and locating: "Settings > Guest management > Invite a user"

You will automatically receive a notification when a new version is released. Go to the download page and accept the update if you have not enabled automatic updates.

You can use the app or the remote control to operate your VELUX skylights or blinds to a desired position. From the app, select the room and scroll down until you see the product you would like to control. Slide the knob on the control bar to set the desired position. Release it to start the movement. You can always stop the movement by pressing the "Stop" button.

To stop a product while it is operating, use the remote control or the VELUX ACTIVE app. Press the "Stop" button on the room screen in the app.

There are two ways to stop the automatic control temporarily:
- Manually control a product to a new position - either from the app or from a VELUX remote control. This will isolate the product  from further ACTIVE control until the following morning.
- Turn all ACTIVE control manually Off for that specific room the in the additional parameter view. To reactivate ACTIVE control, you manually turn it On or just wait to the following morning when it's done automatically.

To open your skylight to the secured ventilation position, slide the knob on the control bar horizontally until it reaches the "locked ventilation" icon.

Note: The "locked ventilation" icon will not be displayed if your skylight does not have a ventilation flap.

Accessories that are installed on a skylight will also be grouped with the skylight in the app. To find a specific product, select the room with the skylight and scroll down until you see the skylight or blind to be controlled.

All control commands sent from your app require an internet connection between your mobile device and the gateway. If this communication link is disrupted, your app cannot be used until it's re-established. VELUX ACTIVE will continue to provide automatic control without internet access as it is controlled directly by the gateway.

Yes. You can modify several automatic control parameters to meet your personal preferences - i.e. the CO₂, humidity or temperature system sensitivities or the preferred operating hours for automatic control. Open the app and locate: "Settings > Active control" to set your personal preferences.

The app will automatically notify you when any of the sensors or departure switch batteries need to be replaced. If you wish to remove notifications, you can manage all VELUX ACTIVE notifications by opening the app and locating:  "Settings > Notifications".

You can manage your standard VELUX ACTIVE notifications by opening the app and locating: "Settings > Notifications". It is not currently possible to create new notifications in VELUX ACTIVE.

The two red buttons on the opening screen, marked with a sun and moon, are used for quick and easy control of your blinds. Pressing the sun button raises all blinds in the home (Good morning). Pressing the moon button lowers all blinds in the home (Good night).

Yes. You can modify the "Lock" to also lower all sun protection at departure or modify the "Good night" scenario to also close all skylights when lowering the blinds. To modify the scenarios, open the app and locate: "Settings > Quick actions.

The lock button and departure switch are used to place your VELUX ACTIVE indoor climate control into a secured mode (away) when you are not at home. Pressing the "closed lock" sets the secured/away mode. Pressing the "open lock" sets the unsecured/home mode.

Note: Setting the states in the app is the same as pressing the departure switch.

VELUX ACTIVE interpret it an authorized user and deems it safe to unlock the home when a control command is received from a remote control.

VELUX ACTIVE algorithms can be adjusted to meet your personal preferences. If you want to increase or reduce the sensitivity to the indoor climate parameters or you want to define an inactive period, this can be done by opening the app and locating: "Settings > Active Control”.

Outdoor weather data is used to adjust duration and to which extent the skylight opens during ventilation and to prevent the skylight from operating when no improvement of the indoor climate can be made. The weather data is also used to adjust your blinds to prevent potential overheating before it occurs.

When the indoor climate sensor is installed and the control algorithms are activated in the app, VELUX ACTIVE will automatically control all skylights and blinds in the room.

To ensure total security of your home, the VELUX ACTIVE gateway will automatically enter secure mode (away mode) after a power failure. This prevent skylights from opening if a power failure is created outside the home by a malicious person.

Yes, you can use the app to define a period after which your skylight will automatically close (i.e. time-based bathroom ventilation). To define the period, press the timer icon in the upper corner of the room screen. At the end of the timer, the skylight will automatically close and VELUX ACTIVE will re-engage.

You can adjust the period when your skylight will automatically close to meet your personal needs. By default, the period is set to 30 minutes, but it can be adjusted to any value between 0 - 12 hours.

No. VELUX ACTIVE does not provide the opportunity to define a schedule for opening and closing your skylights or blinds. If you are using VELUX ACTIVE on iPhone, you can create a schedule in the Apple Home app - please refer to Apple HomeKit support.

It is possible to disable or stop VELUX ACTIVE to avoid automatic control of your skylights and blinds. Open the app and locate: "Settings > Active control" to turn off all ACTIVE control. Or keep ACTIVE control enabled in a specific room, or part of a room, by opening the app and locating “Settings > Active control > Room”.

Yes, it is possible to disable VELUX ACTIVE temporarily in one (or all) rooms to avoid the automatic control of your skylights and blinds during the night. Open the app and locate: "Settings > Active control > Room" to define the operating hours for that room (i.e. 8am to 9pm). Repeat this step for each room.

Yes, it is possible to disable VELUX ACTIVE in one room while continuing to have automated control in another room. Open the app and locate: "Settings > Active control" and select the room in which you want to disable VELUX ACTIVE. You can now turn off all ACTIVE control for that room – or define the operating hours for the room.

The room temperature is measured by the indoor climate sensor. The temperature is measured every 20 seconds within the 0-50°C / 32-122°F range.

VELUX ACTIVE temperature sensor measurements that are different from the measurement of another thermometer in the room could be caused by an improper installation point. Check that the sensor is not placed in direct sunlight, above a heating element, behind a curtain, near an open window or door. Remove the sensor and move it to a different position.

Humidity is measured by the indoor climate sensor installed on the wall in your room. The humidity measurement is updated every 20 seconds and is measured within the range 0-100% with ± 3% accuracy.

The carbon dioxide (CO₂) level of the room is measured by the indoor climate sensor installed on the wall in your room. The CO₂ measurement is updated every 5 minutes and is measured within the 0-5000 ppm range.

The rain sensor provided with your VELUX skylight is connected directly to the motor control. No information is transmitted to the app when rain is detected and the skylight closes (rain detection is handled locally by the skylight). The VELUX ACTIVE app will only provides a warning if the skylight is opened while it's raining.

If some or all your sensor values are missing, then your sensor may be unreachable (this will be indicated in the app). Please check the sensor batteries and replace them if needed. If only your carbon dioxide (CO₂) value is missing, but the humidity and temperature levels are displayed correctly, then wait for 5-10 minutes to see if a measurement appears. The CO₂ level is only measured every 5 minutes and this may occur after a battery replacement.

If none of these actions have made the sensor values appear, then your sensor needs to be replaced.

Note: CO₂ measures will not be displayed up to 12 hours after initial installation due to calibration of the sensor.

The sensor and departure switch have a typical battery life of 2 years under normal operation. The sensor and departure switch will remain fully functional up to 7 days after entering the low battery state.

VELUX ACTIVE data is stored in a secure data center managed by NETATMO. Data is only accessible by VELUX A/S, NETATMO and your local VELUX sales company. The data center is in the EU.

VELUX ACTIVE data is not visible to any entities other than VELUX A/S, NETATMO and, to a limited extent, your local VELUX sales company.

VELUX ACTIVE collects data to be able to regulate your indoor climate effectively. Data is used for service and product optimization purposes, and for marketing purposes if you have given us consent. For a full overview of what personal data we store, please see the VELUX ACTIVE Privacy Policy

If you would like to see a report of the personal data we have stored, please contact: active-support@velux.com

You can change your email address and the names of homes, rooms, skylights, and blinds in the VELUX ACTIVE app. If you have any other requests, please contact: active-support@velux.com

If you would like to remove the information that is stored by VELUX, you will have to place a request for your VELUX ACTIVE account to be deleted. When you reset your gateway, we will delete your personal information within the period defined in the VELUX ACTIVE Privacy Policy. If you would like the information removed immediately, please contact: active-support@velux.com with a deletion request. For more details, please see the VELUX ACTIVE Terms of Use.

The VELUX Group is committed to preventing incidents such as hacking and misuse of data. To ensure this, we have implemented a high number of technical, administrative and physical security mechanisms, designed to protect the data collected by VELUX ACTIVE. Please note that despite our dedicated efforts to protect your data, no security solution is perfect, nor impenetrable.

If you, against all odds, observe any form of personal data issue, a suspected breach, an IT issue or similar relating to VELUX ACTIVE, please write to databreach@velux.com and include the following information:

1. Provide a detail description 
2. When did the incident take place?
3. Where did you observe it? (i.e. webpages URL)
4. Does the data leak contain personal information? 
5. Who is informed about this incident?

We will respond to queries promptly. 

You can use Apple HomeKit to control your VELUX products through Siri (Apple's voice assistant). Use your voice to open your skylight and blinds or to ask about the current air quality status of your home. Apple HomeKit also enables you to create scenarios that connect your VELUX products and other HomeKit compatible devices.

"If you have already configured HomeKit with another iOS device, please refer to the FAQ: ""How do I share the control of Apple HomeKit?"" to get an invitation.
Otherwise, follow the below steps:

First, reset the HomeKit pairing of your gateway:
 - Remove the gateway from the Home app in case you see it in your Home app.
 - Verify your smartphone is connected to the same Wi-Fi network as your gateway.
 - Verify that your gateway is powered and that no LED is blinking at the back the gateway.
 - Press and hold the button marked with the gear icon.
 - When you see the LED blink red, release the button and press it once again quickly to confirm the reset.
 - The gateway will now reset and reboot automatically.
 - Wait until the LED at the back of the gateway glows in white.
 
Second, reconfigure the Wi-Fi access of the gateway:
 - Open the VELUX app and select ""Settings""
 - Select ""Home management""
 - Select ""VELUX Gateway""
 - Select ""Setup Wi-Fi"" and follow the instructions.
 
Finally, pair your gateway with HomeKit:
 - Open the VELUX app and select ""Settings""
 - Select ""Home management""
 - Select ""VELUX Gateway""
 - Select ""Setup HomeKit"" and follow the instructions."

To control your products with Siri and Apple HomeKit when you are away from your home (not connected to your home Wi-Fi network), you need to set up a device as a HomeKit home hub. This can be:
 - An Apple TV4 with tvOS 10 or later.
 - An iPad with iOS 10 or later.

Yes, you can install the gateway using Apple HomeKit (and not the VELUX ACTIVE with NETATMO app). Please follow the instructions provided in this link.

Note: For these installations, you can only use the functionality provided by Apple HomeKit and the Apple Home app. The ACTIVE automatic algorithms are not included in Apple HomeKit and can only be accessed by using the VELUX ACTIVE app.

"When resetting the HomeKit pairing of your gateway, you will remove:

- The Wi-Fi connection between the gateway and your router
- The HomeKit pairing of your gateway

The pairing to your VELUX products, sensor and Departure switch will remain unchanged. 
To perform a HomeKit reset: 

- Press and hold the button marked with the gear icon
- When you see the LED blink red, release the button and press it once again quickly to confirm the reset
- The gateway will now reset and reboot automatically
- When the LED blink white, your gateway is ready for a new HomeKit pairing
- Open your Home app and add the gateway as a new accessory in HomeKit"

You can update your Wi-Fi configuration in case you need to change your internet provider. 
To perform the Wi-Fi update:

- Press and hold the button marked with the gear icon
- Release the button when you see the LED blink in white
- Open the iOS settings of your device and open the “Wi-Fi” section
- Select your gateway in the “SET UP NEW DEVICE …” section 
- Follow the instructions to update the Wi-Fi configuretion

If you have a Google Home speaker, use the “Google Home” application, available on iOS and Android, to connect your VELUX INTEGRA® products. To learn more about the steps of set-up, see the Google Help website.

If you do not have a Google Home speaker, download the “Google Assistant” application, available at the App Store for iOS and the Play Store for Android. To learn more about the steps of set-up, see the Google Help website.

For increased security, an additional step is necessary to be able to control your skylights with the Google Assistant. Simply create a Google Assistant security code in the VELUX ACTIVE with NETATMO app. To do so, simply follow the steps described below in "How can I create a security code for Google Assistant?"

For increased security, an additional step is necessary to be able to control your skylights with the Google Assistant. Simply create a Google Assistant security code in the VELUX ACTIVE with NETATMO app by following the steps below:

1. Open the "VELUX ACTIVE with NETATMO" app
2. Tap on the top left icon to access the "Settings" section
3. Tap on "Home management"
4. Tap on your home's name at the top
5. Tap on "Google Assistant" in the "Advanced" section.
6. Tap on "Enable skylight control" and create a 4-digit PIN code. 

The set-up is complete. You can now open your VELUX skylights with the Google Assistant:

"Ok Google, open the skylights in the living room"

To delete VELUX products from your Google Assistant: 

1. Open your “Google Assistant” application and tap on one of your set-up VELUX products (skylight or blind).
2. Tap on “Unlink VELUX ACTIVE with NETATMO”
3. Confirm by selecting “Unlink” again.

Now, your Google Assistant no longer has access to any of your VELUX products.

 

Depending on Google Assistant's maturity in your local language, you may experience some difficulties with Google Assistant's language understanding. To limit these misunderstandings you should name your products and rooms, and make sure to include these names in your commands.

Alternatively, you can go to "Settings" in your Google Home app and add a secondary language (preferably English, French or German) which will allow you to use commands in both your local language as well as a language in which the Google Assistant has higher proficiency.