Our Warranty

For over 75 years VELUX has been dedicated to producing skylights that are synonymous with quality and reliability. Our commitment to you does not end once your skylight has been installed.

As the world leader in roof windows and skylights, we stand behind our products with an industry-leading warranty. That is a commitment we have kept for over 75 years. If you think that all skylights leak, it's time to think again. VELUX® roof windows and skylights do not leak. Proven in installations and climates throughout the world, our exclusive flashing systems will keep you dry and comfortable.

This limited warranty does not apply to VELUX products purchased prior to January 1, 2010.

10 Year Industry-Leading Warranty

Our deck-mounted and curb-mounted skylights come with an industry first 10-year installation warranty that covers correct skylight and appropriate flashing installations (product and labor) against leaks, no matter who installs the skylight. For important details about this outstanding warranty, please see our warranty brochure. We believe the best guarantee is the one you never have to use, therefore, we build quality into every product. We do offer the VELUX 20/10/5 years limited product warranty for specific product coverage issues. If you have concerns about your VELUX products that may require a warranty claim, see “How to Obtain Warranty Protection” on this page for specific steps to follow that will help VELUX better assist you. Download our VELUX Warranty (PDF) or call us toll-free at 1-800-88-VELUX for a printed copy.

Hail Warranty

Hail breakage warranty for VELUX skylights with Clean, Quiet & Safe glass only.

For a period of ten (10) years from the date of purchase after January 1, 2014, VELUX warrants to the end-user that VELUX Skylights with Clean, Quiet and Safe glass only will not crack or break because of hail.

How to Obtain Warranty Protection

If you have concerns with your VELUX skylight installation, please contact your builder, remodeler, or installer, who should inspect the skylight and installation to verify that installation is according to our instructions.

We find most of the concerns by consumers are resolved in this step.

If there is still a concern, have the builder, remodeler or installer contact VELUX customer service department directly at:

PO Box 5001 • Greenwood, SC 29648-5001
Tel 1-800-88-VELUX • velux.solutions@VELUX.com

So that VELUX can provide the best response possible, please include the following information when contacting us:

  • Your name, address, and phone number
  • A description of the product and the product model number (located on the identification label attached to each product)
  • A description of the product concern
  • Details of attempts to address concern

A trained customer service team member will work to solve your concern over the phone. In many cases, we solve concerns over the phone without the inconvenience of an on-site visit.

It is the responsibility of the end user to mitigate and minimize water damage or any other damage that a Covered Product may cause.