Frequently Asked Questions

  • Solar "Fresh Air" Skylights

    Solar "Fresh Air" Skylights

    Does it have an insect screen?
    Can you link this skylight to a home automation system?
    Why does the rain sensor not close the window?
    Why will the window not operate?
    Why can I not use EDW flashing with the VSS?
    How long will battery last?

    Can I replace the battery?

    What is the warranty on the battery?
    Will the skylight operate when it is cloudy outside?
    Will it open at night?
    What happens if there are trees blocking some of the light?
    What happens if the battery runs out of charge?
    Can I manually close the skylight?
  • Electrical "Fresh Air" Skylights

    Electric "Fresh Air" skylight questions:

    Can I convert my fixed (permanently sealed) skylight into a Fresh Air (opens and closes) skylight?

    How do the sunscreen accessories stay flush with the skylight?
    Can I apply a film to the glass to decrease heat and light?
    What glazing types do you offer?
    Are insect screens available for your roof windows and venting skylights?
    What colors do your skylights come in?

    Can VELUX skylights be turned and installed sideways?

    Does VELUX make custom-sized skylights?

    Why is roof pitch important for skylight installations?
    What do I do if I see clouding or fogging between the panes of glass?
    Can the glass in existing VELUX skylights and roof windows be replaced?
    How far do venting skylights such as the VS or QVM manual venting skylights open?
  • Manual "Fresh Air" Skylights

    Manual "Fresh Air" skylight questions

    Can I convert my fixed skylight into a venting one?
    What colors do your skylights come in?
    What is LAMINATED copper?
    Are insect screens available for your roof windows and venting skylights?
    Where is the serial number on my skylight?
    What flashing do I use to group skylights together?
    Does VELUX manufacture residential dome (bubble) skylights?
    What is a roof window?
    Can I get special glass in my roof window or skylight?

    Can VELUX skylights be turned and installed sideways?

    What do I do if I see clouding or fogging between the panes of glass?

    Does VELUX make custom-sized skylights?

    Why is roof pitch important for skylight installations?
    Can the glass in existing VELUX skylights and roof windows be replaced?
    How far do venting skylights such as the VS or VCM manual venting skylights open?
    Can I apply a film to the glass to decrease heat and light?
    What do I use to manually operate my ventilating skylight or accessory?
  • Fixed Skylights

    Fixed skylight questions

    Can I convert my fixed (permanently closed) skylight into a "Fresh Air" (venting) one?

    What glazing types do you offer?

    What colors do your skylights come in?

    Can VELUX skylights be turned and installed sideways?

    What do I do if I see clouding or fogging between the panes of glass?
    How many skylights can be installed with one roll of ZOZ 216 VELUX Adhesive Underlayment?
    Why is roof pitch important for skylight installations?
    Can the glass in existing VELUX skylights be replaced?
    How do the sunscreen accessories stay flush with the skylight?
    Can I apply a film to the glass to decrease heat and light?
    Is the wood slat that is nailed to the top of the skylight supposed to be removed before installation?
    What flashing should I use with the FCM skylight?
    What is LAMINATED copper?
    Where is the serial number on my skylight?
    What flashing do I use to group skylights together?

    Does VELUX manufacture dome (bubble) skylights?

    Can I get special glass in my skylight?
    What is a roof window?
  • Sun Tunnel Skylights

    Flexible SUN TUNNEL skylight questions

    From what materials are the flexible sun tunnel and domes made?
    What are the advantages of the flexible tunnel VELUX SUN TUNNEL™ skylight?

    What is your warranty on VELUX SUN TUNNEL skylights?

    Will the SUN TUNNEL skylight fit all roof types?

    In what sizes are flexible VELUX SUN TUNNEL skylights available?

    What comes in the SUN TUNNEL skylight product package?

    Is the flexible tunnel VELUX SUN TUNNEL skylight energy efficient?

    How much tunnel comes with each flexible VELUX SUN TUNNEL skylight?

    Into what roof types can VELUX SUN TUNNEL skylights be installed?

    Rigid SUN TUNNEL skylight questions

    In what sizes are rigid tunnel VELUX SUN TUNNEL skylights available?

    How much light will a rigid tunnel VELUX SUN TUNNEL skylight transmit?

    Will the VELUX SUN TUNNEL skylight fit all roof types?

    What comes in the product package?

    What is your warranty on VELUX SUN TUNNEL skylights?

    Is the rigid VELUX SUN TUNNEL skylight energy efficient?

    How do VELUX SUN TUNNEL skylights help with seasonal effective disorder?

  • Blinds

    Blinds questions

    Will VELUX blinds work below a 15-degree pitch?

    Will solar blinds work with white laminated glass?

    Can solar blinds be operated using the new KLR 200 remote control unit?

    What are Pick&Click!™ brackets?
    What do I use to manually operate my ventilating skylight or accessory?
    What kinds of sunscreening accessories do you offer?
    Will the venetian blinds raise and lower as well as adjust the slats?
    Will blinds work on a flat roof?
    Are solar blinds eligible for a 30% federal tax credit?
    Can I convert a manual blind or shade into one that is operated electrically?
  • Roof Windows

    Roof window questions

    What is a roof window?

    What glazing types do you offer?
    What do I do if I see clouding or fogging between the panes of glass?
    Can the glass in existing VELUX roof windows be replaced?
    Can I apply a film to the glass to decrease heat and light?
    Where is the serial number on a VELUX roof window?

    Does VELUX manufacture residential dome (bubble) skylights?

    Can I get special glass in my roof window?
    Are insect screens available for your roof windows?
  • Installation

    Installation questions

    Is installation of VELUX roof windows possible at any roof pitch?

    Can I install a VELUX blind myself?

    Is installation the same regardless of the roofing material?
    Can I operate a VELUX roof window electronically?
    Are there any videos to help with installation?
    Is the installation of a VELUX skylight or roof windows possible at any roof pitch?
    How do I measure my roof pitch?
  • Project Planning

    Project Planning Questions

    How long does it take to receive an order?

    Can I convert my fixed (permanently closed) skylight into a venting (ability to open) skylight?

    Who are the VELUX dealers/installers in my area?
    Can I convert a manual blind or shade into one that is operated electrically?
    Does VELUX make custom sized skylights?
    Why is roof pitch important for skylight installations?
    How do I measure my roof pitch?
    Can I apply a film to the glass to decrease heat and light?
    Are insect screens available for your roof windows and venting skylights?
  • Controls

    Controls questions

    What is the advantage of RF technology?

    Can I install blinds later and register them on a KLR 200 remote that is already in use?

    How many skylights and blinds can I operate with one KLR 200 remote control?
    What happens when I “Register” my skylight(s)?
    What is the life expectancy of the batteries in the remote control?
    What is the operating distance of the remote control?
    What is the purpose of the 10-minute time limit to register the product before having to disconnect from the power and reconnect?
    What will happen when I reset my remote control?
    What types of products come with a rain sensor?
  • Flashing Systems

    Flashing systems questions

    What spacings are available for COMBI-FLASHING®?

    How many skylights can be installed with one roll of ZOZ 216 VELUX adhesive underlayment?

    Why is roof pitch important for skylight installations?
    Can VELUX skylights, roof windows or sun tunnels leak?
    What flashing do I use to group skylights together?