Warranty
The industry-leading skylight warranty.
We believe the best warranty is the one you never have to use; therefore, we build quality into every product. However, if you should have an issue, we stand by our products and our work. Find out more about warranty coverage that comes with your Skylight Specialist installation below.
VELUX Skylight Systems carry a 10-year installation warranty, plus 20 years on glass, 10 years on product, and 5 years on shades and controls.
This limited warranty does not apply to VELUX products purchased prior to January 1, 2010.
Installation
We stand behind product installations with a comprehensive 10-year warranty. This covers defects in workmanship or materials related to installation. In the rare event of an issue, our team provides prompt assistance.
Glass
VELUX Skylight Systems feature high-quality glass built to last, backed by a 20-year warranty against seal failure. This covers defects in the glass material. With this warranty, you can trust that your skylight's glass will maintain its clarity and performance for years to come.
Shades
VELUX shades are designed for durability and reliability, supported by a 5-year warranty on shades and controls. This covers defects in materials or workmanship related to the shade mechanism or control system.
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- We stand behind product installations with a comprehensive 10-year warranty. This covers defects in workmanship or materials related to installation. In the rare event of an issue, our team provides prompt assistance.
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- VELUX Skylight Systems feature high-quality glass built to last, backed by a 20-year warranty against seal failure. This covers defects in the glass material. With this warranty, you can trust that your skylight's glass will maintain its clarity and performance for years to come.
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- VELUX shades are designed for durability and reliability, supported by a 5-year warranty on shades and controls. This covers defects in materials or workmanship related to the shade mechanism or control system.
Warranty Coverage by Category
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- Our warranty provides coverage for leaks that occur as a result of defects in materials or workmanship. If your skylight experiences leaks during the warranty period, we will promptly assess the issue and take appropriate measures to repair or replace the affected components, ensuring your continued satisfaction and protection from water intrusion.
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- VELUX Skylight Systems are engineered to withstand extreme weather, including hail. In the rare event of hail-related damage, our warranty offers coverage on skylights with laminated glass for repairs or replacements, ensuring that your skylight remains structurally sound and continues to perform optimally.
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- Our warranty provides comprehensive coverage for manufacturing defects that may affect the performance or functionality of your skylight. Whether it's an issue with materials, construction, or design, we stand behind our products and will address concerns promptly to ensure satisfaction and peace of mind.
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- Our warranty extends to both the skylight itself and its integration with the roof structure. This includes coverage for defects or issues related to the skylight's frame, flashing, seals, and components. With our warranty protection, you can trust that your skylight and roof system will remain in excellent condition for years to come.
Additional Coverage
All skylights manufactured, sold, or installed by Aladdin Industries, Inc. are warranted against defects in materials, workmanship and leakage for a period of ten (10) years from date of substantial completion. Aladdin Industries, Inc. agrees to repair or replace skylights that fail in materials or workmanship within the specified warranty period. Failures include, but are not limited to, structural failure, sealant failure, uncontrolled leakage, and deterioration of metal finishes beyond normal weathering.
Materials are warranted to meet design specifications provided defects are not the result of vandalism, accident, post-installation alteration, abuse, normal wear and tear or forces that exceed design specifications. Skylights are warranted if installed by Aladdin Industries, Inc. or its authorized installer in accordance to Aladdin’s installation instructions. The supporting curb or structure must be designed to accept all forces including dead loads and live loads exerted vertically or laterally.
Glazing is warranted against defective materials, delaminating, seal failure, coating deterioration, and defects in manufacture per manufacturer's standard warranties. Glazing is not warranted against breakage.
Acrylic (glazing material used for domed skylights) is warranted against yellowing and deterioration for a period of twenty (20) years as provided by the acrylic sheet manufacturer.
This warranty shall not deprive the Owner of other rights or remedies that the Owner may have under other provisions of the Contract Documents and will be in addition to and run concurrent with other warranties made by the Contractor under requirements of the Contract Documents. All repairs or replacements provided herein are at the discretion of Aladdin Industries, Inc. and represent the sole remedy to the Owner hereunder.
This warranty shall be null and void in the event that full payment is not received for goods and services within the agreed upon terms of sale or if the repairs or alterations are performed without the specific written consent of Aladdin Industries, Inc.
State License Number: 251547-5501
For Maintenance, repair or replacement service contact Aladdin Industries @ 801-486-1000
Materials are warranted to meet design specifications provided defects are not the result of vandalism, accident, post-installation alteration, abuse, normal wear and tear or forces that exceed design specifications. Skylights are warranted if installed by Aladdin Industries, Inc. or its authorized installer in accordance to Aladdin’s installation instructions. The supporting curb or structure must be designed to accept all forces including dead loads and live loads exerted vertically or laterally.
Glazing is warranted against defective materials, delaminating, seal failure, coating deterioration, and defects in manufacture per manufacturer's standard warranties. Glazing is not warranted against breakage.
Acrylic (glazing material used for domed skylights) is warranted against yellowing and deterioration for a period of twenty (20) years as provided by the acrylic sheet manufacturer.
This warranty shall not deprive the Owner of other rights or remedies that the Owner may have under other provisions of the Contract Documents and will be in addition to and run concurrent with other warranties made by the Contractor under requirements of the Contract Documents. All repairs or replacements provided herein are at the discretion of Aladdin Industries, Inc. and represent the sole remedy to the Owner hereunder.
This warranty shall be null and void in the event that full payment is not received for goods and services within the agreed upon terms of sale or if the repairs or alterations are performed without the specific written consent of Aladdin Industries, Inc.
State License Number: 251547-5501
For Maintenance, repair or replacement service contact Aladdin Industries @ 801-486-1000
For more information about our warranty, call us at 801-997-8795.
